Regulations

WOO THAI RESTAURANT TERMS AND CONDITIONS OF RESERVATION AND CUSTOMER SERVICE

§1

The following terms, capitalized, are given the following meanings:

1. Rules and Regulations - this document, which sets out the rules for making and handling reservations in the Restaurant and customer service;
2. Restaurant - the 'WOO THAI' restaurant located at ul. Grunwaldzka 67 in Wrocław, run by Bartosz Jędrasiak conducting business activity under the name 'WOO TO GO Jędrasiak Bartosz' with registered office in Wrocław (50-357) at ul. Grunwaldzka 67;
3. Reservationist - an individual, a legal entity or an unincorporated entity, which is granted legal capacity by law, making a reservation request for places in the Restaurant.

BOOKING OF PLACES

§2

1. As part of the Restaurant's operations, reservations can be made.
2. Reservation of seats in the Restaurant takes place according to the terms and conditions specified in the Rules and Regulations, which constitute the exclusive set of general terms and conditions on the basis of which the reservation of seats and the handling of the reservation made takes place.

§3

1. Reservation is understood as a request by the Reservationist to use the Restaurant's services for a specific number of people on a specific date. To determine the date and time of the reservation, a specific date and time is agreed, as of which the possibility of using the Restaurant's services for the specified number of people will be ensured. The Reservationist may only be a person of full legal age who has full legal capacity, and in the case of Reservationists who are not natural persons, the requirement of full legal age and full legal capacity applies to the person making the actual reservation.
2. Reservations may be individual, group or for a banquet hall. An Individual Booking is considered to be a booking not exceeding nine (9) persons. A Group Booking is considered to be a booking of 10 (ten) persons or more, but not exceeding 20 (twenty) persons, with a Group Booking not exceeding 12 (twelve) persons from Friday to Sunday. A Banquet Hall Booking shall be deemed to be a Booking of 21 (twenty-one) persons or more, but not exceeding 70 (seventy) persons in a specially designated room of the Banquet Hall.
3. Individual bookings can only be made by telephone application, which must be made to the following number 71 321 07 01. Confirmation of a telephone booking takes place during a conversation with the Booking Party, during which he/she reports the booking.
4. Group bookings and banquet hall bookings can only be made by application via email to: rezerwacje@woothai.pl The specified e-mail address is available from Monday to Friday (excluding public holidays) from 10.00 a.m. to 5.00 p.m., during which time requests for bookings and changes to bookings are also answered. The restaurant shall respond to requests immediately, no later than on the next business day falling within the period indicated in the preceding sentence. In order to successfully make a reservation through the indicated e-mail address, the reservation must be confirmed by the Restaurant.
5. Reservations are not made for the current day, which means that it is not possible to make a reservation for the same day as the reservation request, regardless of the type of reservation.
6. Confirmation of the Group Reservation and the Banquet Hall Reservation shall take the form of a return e-mail sent by the Restaurant to the e-mail address of the Booking Party from which the Group Reservation or the Banquet Hall Reservation was made. If, in accordance with the provisions of the Regulations, the Group Reservation or the Banquet Hall Reservation requires payment of a deposit, the Group Reservation or the Banquet Hall Reservation shall be deemed effective only upon payment of the deposit by the Booking Party.
7. When requesting a booking, the Booker is obliged to state his/her name, surname, contact telephone number, the number of persons for which the booking is being made, the day and time of the start of the booking and, in the case of a Banquet Hall Booking, also to indicate clearly that his/her wish is to book the Banquet Hall.
8. In order to use the booking, you must be present at the Restaurant no later than 15 minutes after the arrival of the agreed booking time. In the event of anticipated lateness, the Booker may notify the Restaurant by telephone of such lateness, which will result in an extension of the time to start the booking by 30 minutes in relation to the originally agreed booking time. In the event of a no-show for a reservation at the times indicated above, the reservation is subject to automatic cancellation and the Restaurant has the right to refuse service under such reservation.
9. In the cases of automatic cancellation referred to in paragraph 8, if a deposit has been paid towards the booking, it shall be retained by the Restaurant.

§4

1. The making of a Group Booking or Banquet Hall Booking is subject to the payment of a deposit.
2. The deposit referred to in section 1 shall be collected in the amount of PLN 20 (twenty) per each person from the declared number of persons under a group booking, and under a banquet hall booking, the deposit shall be set in an individual amount, taking into account the number of declared persons for this booking.
3. The deposit paid shall be retained by the Restaurant (shall be forfeited) in the event that more than 10% (ten per cent) of the number of persons included in the Group Booking or Banquet Hall Booking fail to appear on the agreed date of the Group Booking. In the event that the number of persons on whose non-attendance the forfeiture of the deposit depends, calculated in accordance with the provision of the preceding sentence, would not be a whole number (i.e. would be the result after the decimal point), such result shall be rounded down.
4. If the number of persons included in the Group Reservation or Banquet Hall Reservation does not show up, or if some of the persons do not show up within the limit referred to in paragraph 3, the deposit shall be credited towards the payment of the amount due for the use of services (orders placed during the reservation) in the Restaurant.
5. The deposit is payable within 3 days of making the Group Reservation or Banquet Hall Reservation, but no later than the day before the date of the Group Reservation or Banquet Hall Reservation. The deposit is payable by transfer to the Restaurant's bank account, held under no: 62 1600 1462 1880 2196 1000 0001. The date of payment of the deposit shall be the date on which the funds are posted on the Restaurant's bank account.

§5

1. Any booking that has been made may be cancelled no later than on the day preceding the booking date, and if the cancellation must be made, pursuant to these Terms and Conditions, in the form of an e-mail message, such message must additionally be sent in compliance with the deadlines specified in §3.4. The cancellation of a booking, on pain of nullity of the Booking Party's statement, shall be made in the form in which the booking notification was made.
2. If the Booker wishes to change the number of persons included in the reservation, they are obliged to notify the Restaurant of such change one day prior to the reservation date at the latest, and such notification, on pain of nullity, shall be in the form in which the reservation was notified. If the change of the reservation has to be made, pursuant to these Terms and Conditions, in the form of an e-mail message, such message must additionally be sent in accordance with the deadlines specified in §3.4. The Restaurant has the right to refuse to increase the number of persons included in the reservation if there are no places available in the Restaurant. It is unacceptable to change the reservation by decreasing the number of persons below the lower limits for Group Reservation and Banquet Hall Reservation, and in such case the provisions of paragraph 3 below shall apply accordingly.
3. If the Restaurant fails to notify the Restaurant in accordance with paragraph 2 of a change in the number of persons included in the reservation, the Restaurant shall be entitled to refuse to serve additional persons whose number exceeds the number originally declared in the reservation, and if fewer persons turn up than originally declared in the reservation, the Restaurant shall remain entitled to retain the deposit in accordance with the provisions of §4 paragraph 3.
4. In the event that an effective notice is given of a reduction in the number of persons for which a Group Booking or Banquet Hall Booking has been made, the deposit paid shall not be refunded to the extent of the difference between the number of persons included in the original and amended Booking, and the deposit shall be settled in accordance with the rules set out in the §4(4).
5. In the event of an increase in the number of persons included in a Group Reservation, if a deposit payment was required to make this reservation, the Booking Party shall be obliged to supplement the deposit by the relevant difference, in accordance with the provisions of the Rules and Regulations governing the payment of the deposit. Failure to supplement the amount of the deposit shall invalidate the increase in the number of persons included in the Group Reservation or the Banquet Hall Reservation.
6. In the event of an increase in the number of persons included in an Individual Reservation beyond 9 (nine) persons, the provisions of the Rules and Regulations for Group Reservation or Banquet Hall Reservation shall apply, but such change shall be notified by the Booking Party in the form as for Group Reservation or Banquet Hall Reservation and the Booking Party shall be obliged to pay a deposit calculated on the total number of persons specified in the change of reservation. The deposit shall be payable in accordance with the rules for Group Reservation or Banquet Hall Reservation. Failure to comply with the requirements set out in the preceding sentences shall invalidate any increase in the number of persons included in the booking.
7. In order for a change in the number of guests included in the reservation to be effective, confirmation of such change by the Restaurant is required. Confirmation of a change in the number of persons included in the reservation shall be made by the Restaurant in accordance with the rules set out in §3.3 and §3.6.
8. In the event of cancellation of a Group Booking or Banquet Hall Booking made in accordance with paragraph 1, the deposit paid shall be refunded to the Booking Party in the form of a returnable bank transfer to the account from which it was paid.

CUSTOMER SERVICE PRINCIPLES

§6

1. In the case of the use of Restaurant services by groups of at least 6 (six) persons, regardless of whether such group uses Restaurant services on the basis of a Group Reservation or without making a reservation, an additional service charge of 10% (ten percent) of the gross value of the charges for orders placed by the members of such group shall be added to the total amount payable by the persons belonging to such group due to the services ordered (orders placed) at the Restaurant.
2. In the case of use of the Restaurant services by groups referred to in paragraph 1 above, if they use the Restaurant services without prior reservation (group of at least 6 persons), billing for the use of the Restaurant services shall be on the basis of a single bill.
3. Where the members of a group settle individually (i.e. in situations other than those described in paragraph 2 above), the surcharge shall be calculated on the value of the benefits payable by each member of the group who settles individually.

§7

1. In the event of misbehaviour by a group or individuals using the Restaurant's services, the Restaurant's staff will issue a single warning and, if this proves ineffective, the Restaurant's staff shall be entitled to refuse further service to the group or individuals and to demand that such group or individuals leave the Restaurant immediately. If a specific misbehaving individual(s) is identified, Restaurant staff may limit the request to leave the Restaurant to that individual(s) instead of the entire group. Misbehaviour will be considered in particular as loud, aggressive, vulgar behaviour or behaviour that otherwise obstructs or prevents the other customers of the Restaurant from enjoying its services in a peaceful manner.
2. No own food, beverages or alcohol may be brought into or consumed in the Restaurant, subject to paragraphs 3 and 4. Furthermore, no cigarettes may be smoked, electronic cigarettes (so-called "e-cigarettes") used in the Restaurant, nor may any intoxicants be consumed. In the event of violation of the above prohibitions, the staff will issue a single warning to the person(s) violating the above prohibitions and, if the warning is ineffective, shall be entitled to require the violators to leave the Restaurant immediately. If members of a group violate the above prohibitions, the staff shall be entitled to require the entire group to leave the Restaurant.
3. In the case of an Individual Booking, a Group Booking or a Banquet Hall Booking, it is possible for a celebration cake to be delivered to the Restaurant and consumed during the use of the respective booking. However, this requires advance notice to the Restaurant when making the booking. The Restaurant has a cold room in which it is possible to store the cake and if the Booker wishes to take advantage of this opportunity, he/she should deliver the cake to the Restaurant on the day prior to the booking. The delivery of the cake and the possibility of its consumption in the Restaurant is subject to the submission - at the latest upon delivery of the cake to the Restaurant - of a document showing that the cake has been produced by a person who is authorised and meets the sanitary requirements associated with the production of this type of food.
4. In the case of an Individual Reservation, a Group Reservation or a Banquet Hall Reservation, it is possible to bring your own alcohol to the Restaurant and consume it during the use of the respective reservation, but only in the form of wine, sparkling wine or champagne - in unopened bottles with the excise marks intact. This requires, however, that the Restaurant be notified in advance when the reservation is made. The possibility to deliver and consume alcohol referred to in the first sentence is subject to the payment of an additional fee (the so-called "cork fee") of PLN 80 per each bottle to be opened. Delivered alcohol will be stored in a part of the Restaurant to which only the staff has access and such alcohol will be served on an ongoing basis as requested by the persons making the reservation. Unused bottles of alcohol, whether unopened or not fully consumed, shall be returned to the Booking Party immediately after the booking has ended.
5. Restaurant staff may refuse entry or service to persons under the influence of alcohol or intoxicants, and may require such persons to leave the Restaurant.
6. The provisions of Paragraph 1 shall apply mutatis mutandis to minors, in particular to children in the restaurant under the care of their legal guardians or other persons. The legal guardians or other persons in whose custody the children are placed shall be responsible for the children in the Restaurant, which shall include both the obligation to exercise due care over the child and liability for any damage caused or suffered by the child as a result of improper conduct or resulting from improper care of the child.
7. Persons using the Restaurant's services are liable for damage caused by their actions.

PERSONAL DATA ADMINISTRATION FOR RESERVATION PURPOSES

§8

1. The administrator of the personal data provided for the purposes of making, handling and settling the reservation in the Restaurant is Bartosz Jędrasiak conducting business activity under the name "WOO TO GO Jędrasiak Bartosz" with registered office in Wrocław (50-357) at ul. Grunwaldzka 67.
2. The following personal data of the Booking Party are processed for the purpose of making a booking:
  1. name,
  2. telephone number,
  3. e-mail,
  4. bank account number - in the event of payment of a deposit.
3. For all matters relating to the processing of the Booking Party's personal data, the Booking Party may contact the Administrator at the following email address: rezerwacje@woothai.pl
4. The processing of the Booking Party's personal data shall be carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) of 27.04.2016. (hereinafter referred to as "RODO"). The processing of the Booking Party's data takes place for the purpose of making and handling the booking and, in the event that the booking is conditional on the payment of a deposit, also for the purpose of making the related settlements. The basis for the processing of personal data for the purposes of making and handling the booking is the provision of Article 6(1)(b) and (f) of the RODO. To the extent that the processing of data results from mandatory legal provisions (e.g. accounting and tax regulations), the basis for data processing is Article 6(1)(c) RODO.
5. The Booking Party has the right to access their data, to rectify their data, as well as to request their deletion, to restrict their processing, to object to their processing. The Booking Party has the right to lodge a complaint with the supervisory authority - the President of the Office for Personal Data Protection in the field of personal data protection if it is considered that the processing of the Booking Party's personal data violates the provisions of the RODO.
6. Personal data in the scope of first name, surname, contact number and e-mail will be processed by the Administrator for the time necessary to perform the booking and, if it is cancelled, until it is cancelled, but no longer than 14 days from the occurrence of these events. In addition, the name and surname and data on the Booking Party's bank account number, in the case of making a prepayment, shall be processed for the time necessary to make accounting and possible tax settlements, but no longer than for a period of 5 years counted from the end of the calendar year in which the settlement of the prepayment took place. In the event of damage to property or the person, or if a dispute arises as to the non-performance or improper performance of the booking, the Booking Party's data shall be processed until the statute of limitations for claims, however, for no longer than 6 years from the end of the year in which the event justifying this basis for personal data processing occurred. After this time, all personal data of the Booking Party will be deleted.
7. The personal data may be made available to other entities with whom the Administrator has entered into a contract of entrustment or subcontract for the processing of personal data, in particular to companies providing services related to accounting, legal or ICT services (exchange of data via e-mail in relation to the booking). Based on the provisions of generally applicable law, the Booking Party's personal data may be transferred to public administration bodies.
8. The provision of personal data is voluntary, but necessary for the making, handling and settlement of the booking.