Booking regulations

WOO THAI RESTAURANT TERMS AND CONDITIONS OF RESERVATION AND CUSTOMER SERVICE

§1

The following terms, capitalized, are given the following meanings:
(1) Rules and Regulations - this document, which sets out the rules for making and handling reservations in the Restaurant and customer service;
2. restaurant - "WOO THAI" restaurant located at ul. Grunwaldzka 67 in Wrocław, run by Bartosz Jędrasiak performing his business activity under the name "WOO TO GO Jędrasiak Bartosz" with registered office in Wrocław (50-357) at ul. Grunwaldzka 67, NIP: 6112501578. 
(3) Reservationist - an individual, a legal person or an unincorporated entity, which is granted legal capacity by law, making a reservation request for places in the Restaurant.

BOOKING OF PLACES

§2

1 As part of the Restaurant's operations, reservations can be made.
(2) Reservation of seats in the Restaurant takes place on the basis of the Rules and Regulations, which constitute the exclusive set of general terms and conditions on the basis of which the reservation of seats and the handling of the made reservation takes place.

§3

(1) A reservation is a request by the Reservationist to use the Restaurant's services for a specific number of people on a specific date. To determine the date and time of the reservation, a specific date and time is agreed, from which the possibility of using the Restaurant's services for the specified number of people will be provided. The Reservationist may only be a person of full legal age who has full legal capacity, and in the case of Reservationists who are not natural persons, the requirement of full legal age and full legal capacity applies to the person making the actual reservation.
(2) Bookings may be individual or group bookings. An Individual Booking shall be deemed to be a booking not exceeding 9 (nine) persons. A Group Booking shall be deemed to be a booking of 10 (ten) persons or more, but not exceeding 20 (twenty) persons, with a Group Booking not exceeding 12 (twelve) persons from Friday to Sunday.
(3) Individual bookings can only be made by telephone application, which must be made by calling 71 321 07 01. Confirmation of a telephone booking takes place during a conversation with the Booker, during which he/she reports the booking.
4 Group bookings can only be made by application via email to: rezerwacje@woothai.pl. The indicated e-mail address is serviced from Monday to Friday (excluding public holidays) from 10.00 a.m. to 5.00 p.m. and this is also the time when reservation requests and changes in reservations are answered. The restaurant shall respond to requests immediately, no later than on the next business day falling within the period indicated in the preceding sentence. Confirmation of a reservation by the Restaurant is required to successfully make a reservation via the indicated e-mail address.
(5) Reservations are not made for the current day, which means that it is not possible to make a reservation for the same day as the reservation request, regardless of the type of reservation.
6 The Group Booking shall be confirmed in the form of a return e-mail message sent by the Restaurant to the e-mail address of the Booking Party from which the Group Booking was made. If, in accordance with the provisions of the Regulations, the Group Reservation requires payment of a deposit, the Group Reservation shall be deemed effective only upon payment of the deposit by the Booking Party.
7. at the time of reservation, the reservationist is obliged to provide his/her name, surname, telephone number
contact details, the number of persons for whom the booking is made, the day and time the booking starts.
(8) In order to use the booking, you must be present at the Restaurant no later than 15 minutes after the arrival of the agreed booking time. In the event of anticipated lateness, the Booking Party may notify the Restaurant by telephone of such lateness, which will result in an extension of the time to start the booking by 30 minutes in relation to the originally agreed booking time. In the event of a no-show for a reservation at the times indicated above, the reservation is subject to automatic cancellation and the Restaurant has the right to refuse service under such reservation.
(9) In the cases of automatic cancellation referred to in paragraph 8, if a deposit has been paid towards the booking, it shall be retained by the Restaurant.

§4

1. the making of a Group Booking is subject to the payment of a deposit.
(2) The deposit referred to in paragraph 1 shall be charged in the amount of PLN 20 (twenty) per person for the number of persons registered for a group booking.
(3) The deposit paid shall be retained by the Restaurant (shall be forfeited) in the event that more than 10% (ten per cent) of the number of persons included in the Group Booking or Banquet Hall Booking fail to appear on the agreed date of the Group Booking. In the event that the number of persons on whose non-attendance the forfeiture of the deposit depends, calculated in accordance with the provision of the preceding sentence, would not be a whole number (i.e. would be the result after the decimal point), such result shall be rounded down.
(4) If the number of persons included in the Group Booking or a part of the persons falling within the limit referred to in paragraph 3 fails to show up, the deposit shall be credited towards the payment of the amount due for the use of the services (orders placed during the booking) in the Restaurant.
(5) The deposit shall be paid within 3 days of making the Group Reservation, but no later than on the day preceding the date of the Group Reservation. The deposit is payable by bank transfer to the Restaurant's bank account number: 62 1600 1462 1880 2196 1000 0001.
The date of payment of the deposit shall be deemed to be the date on which the funds are credited to the Restaurant's bank account.

§5

Any booking that has been made may be cancelled no later than on the day preceding the booking date, and if the cancellation must be made, pursuant to these Terms and Conditions, in the form of an e-mail message, such message must additionally be sent in accordance with the deadlines specified in §3.4. The cancellation of a booking, on pain of nullity of the Booking Party's statement, shall be made in the form in which the booking notification was made.
(2) If the Booker wishes to change the number of persons included in the reservation, the Booker is obliged to notify the Restaurant of such change one day prior to the reservation date at the latest, and such notification, on pain of nullity, shall be in the form in which the reservation was notified. If the change of the reservation has to be made, pursuant to these Terms and Conditions, in the form of an e-mail message, such message must additionally be sent in accordance with the deadlines specified in §3.4. The Restaurant has the right to refuse to increase the number of persons included in the reservation if there are no places available in the Restaurant. It is not permissible to change the reservation by reducing the number of persons below the lower limits for Group Reservation and in such case the provisions of paragraph 3 below shall apply accordingly.
(3) If the Restaurant is not notified in accordance with paragraph 2 of a change in the number of persons included in the reservation, the Restaurant shall have the right to refuse to serve additional persons whose number exceeds the number originally declared in the reservation, and if fewer persons turn up than
originally declared in the booking, the Restaurant remains entitled to retain the deposit in accordance with §4.3.
(4) In the event of an effective notification of a reduction in the number of persons for whom a Group Reservation has been made, the deposit paid shall not be refunded to the extent of the difference between the number of persons included in the original and amended reservation, and the deposit shall be settled in accordance with the rules set out in §4, paragraph 4.
(5) In the event of an increase in the number of persons included in the Group Reservation, if a deposit payment was required to make this reservation, the Booker shall be obliged to supplement the deposit by the relevant difference, in accordance with the provisions of the Regulations governing the payment of the deposit. Failure to supplement the amount of the deposit shall invalidate the increase in the number of persons included in the Group Reservation.
In the event of increasing the number of persons included in an Individual Reservation beyond 9 (nine) persons, the provisions of the Regulations concerning Group Reservations shall apply, however, the Reserving Party shall notify such change in the form as for a Group Reservation and shall be obliged to pay a deposit calculated on the total number of persons specified in the change in the reservation. The deposit shall be paid in accordance with the rules for Group Reservation. Failure to comply with the requirements specified in the preceding sentences shall render the increase in the number of persons included in the booking invalid.
7 In order for a change in the number of guests included in the reservation to be effective, confirmation of such change by the Restaurant is required. Confirmation of a change in the number of persons included in the reservation shall be made by the Restaurant in accordance with the rules set out in §3.3 and §3.6.
8 In the event of cancellation of a Group Booking made in accordance with paragraph 1, the deposit paid shall be refunded to the Booking Party in the form of a returnable bank transfer to the account from which it was paid.

CUSTOMER SERVICE PRINCIPLES

§6

(1) In the case of the use of Restaurant services by groups of at least 6 (six) persons, regardless of whether such group uses Restaurant services on the basis of a Group Reservation or without making a reservation, an additional service charge of 10% (ten percent) of the gross amount of the charges of the orders placed by the members of such group shall be added to the total amount payable by the persons belonging to such group due to the ordered services (orders placed) at the Restaurant.
(2) In the case of use of the Restaurant services by groups referred to in paragraph 1 above, if they use the Restaurant services without prior reservation (group of at least 6 persons), settlement for the use of the Restaurant services shall be on the basis of a single bill.
3. where members of a group settle individually (i.e. in situations other than those described in the
paragraph 2 above), the surcharge shall be calculated on the value of the benefits payable by each group member, who shall settle individually.

§7

(1) In the event of misbehaviour by a group or individuals using the Restaurant's services, the Restaurant's staff shall issue a single warning and, if this proves ineffective, the Restaurant's staff shall be entitled to refuse further service to the group or individuals and to demand that such group or individuals leave the Restaurant immediately. If a specific misbehaving individual(s) is identified, Restaurant staff may limit the request to leave the Restaurant to that individual(s) instead of the entire group. Misbehaviour will be considered, in particular, loud, aggressive, vulgar behaviour or behaviour that otherwise obstructs the
or preventing other customers of the Restaurant from enjoying its services peacefully.
(2) No own food, beverages or alcohol may be brought into or consumed in the Restaurant, subject to paragraphs (3) and (4). Furthermore, no cigarettes may be smoked, electronic cigarettes (so-called "e-cigarettes") may be used in the Restaurant, nor may any intoxicants be consumed. In the event of
infringement of the above prohibitions, the staff will admonish the offending person(s) once and, if the admonition is ineffective, shall be entitled to require the offending person(s) to leave the Restaurant immediately. If members of a group violate the above prohibitions, the staff shall be entitled to require the entire group to leave the Restaurant.
(3) In the case of an Individual Reservation, Group Reservation or Banquet Hall Reservation, it is possible to have a celebration cake delivered to the Restaurant and consumed during the use of the respective reservation. However, this requires advance notice to the Restaurant when making the booking. The Restaurant has a cold room in which it is possible to store the cake and if the Booker wishes to take advantage of this opportunity, he/she should deliver the cake to the Restaurant on the day prior to the booking. The delivery of the cake and the possibility of its consumption in the Restaurant is subject to the submission - at the latest upon delivery of the cake to the Restaurant - of a document showing that the cake has been produced by a person who is authorised and meets the sanitary requirements associated with the production of this type of food.
(4) In the case of an Individual Reservation, a Group Reservation or a Banquet Hall Reservation, it is possible to bring to the Restaurant and consume your own alcohol during the use of the respective reservation, but only in the form of wine, sparkling wine or champagne - in unopened bottles with the excise marks intact. This requires, however, that the Restaurant be notified in advance when the reservation is made. The possibility to deliver and consume alcohol referred to in the first sentence is subject to the payment of an additional fee (the so-called "cork fee") of PLN 80 per each bottle to be opened. Delivered alcohol will be stored in a part of the Restaurant to which only the staff has access and such alcohol will be served on an ongoing basis as requested by the persons making the reservation. Unused bottles of alcohol, whether unopened or not consumed to the end, shall be refunded to the Booking Holder immediately upon completion of the booking.
(5) Restaurant staff may refuse entry or service to persons under the influence of alcohol or intoxicants and may require such persons to leave the Restaurant.
The provisions of Paragraph 1 shall apply mutatis mutandis to minors, in particular to children in the restaurant under the care of their legal guardians or other persons. The legal guardians or other persons in whose custody the children are placed shall be responsible for the children in the Restaurant, which shall include both the obligation to exercise due care over the child and liability for any damage caused or suffered by the child as a result of improper conduct or resulting from improper care of the child.
7 Persons using the Restaurant's services are liable for damage caused by their actions.

ADMINISTRATION OF PERSONAL DATA FOR BOOKING PURPOSES

§8

1. The administrator of the personal data provided for the purposes of making, handling and settling a booking in the
The restaurant is run by Bartosz Jędrasiak who runs the business under the name "WOO TO GO Jędrasiak
Bartosz" with its registered office in Wrocław (50-357) at ul. Grunwaldzka 67.
2 The following personal data of the Booking Party shall be processed for the purpose of making a booking:
1. name,
2. telephone number,
3. e-mail,
4. the bank account number in the event of payment of a deposit.
(3) For all matters relating to the processing of the Booking Party's personal data, the Booking Party may contact the Administrator at the following email address: rezerwacje@woothai.pl
4 The processing of the Booking Party's personal data shall be carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) of 27.04.2016. (hereinafter referred to as "RODO"). The processing of the Booking Party's data takes place for the purpose of making and handling the booking and, in the event that the booking is conditional on the payment of a deposit, also for the purpose of making the related settlements. The basis for the processing of personal data for the purpose of making and handling the booking is the provision of Article 6(1)(b) and (f) of the RODO.
To the extent that the processing of the data results from mandatory legal provisions (e.g. accounting and tax regulations), the basis for the processing of the data is Article 6(1)(c) RODO.
5 The Booking Party has the right to access their data, to rectify their data, as well as to request their deletion, to limit their processing, to object to their processing. The Booking Party has the right to lodge a complaint with the supervisory authority - the President of the Office for Personal Data Protection in the field of personal data protection in case the processing of the Booking Party's personal data is considered to be in breach of the provisions of the RODO.
(6) Personal data in the scope of first name, surname, contact number and e-mail will be processed by the Administrator for the time necessary to make the booking and, if it is cancelled, until it is cancelled, but no longer than 14 days from the occurrence of these events. In addition, the name and surname and data on the Booking Party's bank account number, in the case of making a prepayment, shall be processed for the time necessary to make accounting and possible tax settlements, but no longer than for a period of 5 years counted from the end of the calendar year in which the settlement of the prepayment took place. In the event of damage to property or the person, or if a dispute arises as to the non-performance or improper performance of the booking, the Booking Party's data shall be processed until the statute of limitations for claims, however, for no longer than 6 years from the end of the year in which the event justifying this basis for personal data processing occurred. After this time, all personal data of the Booking Party will be deleted.
(7) Personal data may be made available to other entities with whom the Administrator has entered into a contract of entrustment or subcontract for the processing of personal data, in particular to companies providing services related to accounting, legal or ICT services (exchange of data via e-mail in relation to the booking). Based on the provisions of generally applicable law, the Booking Party's personal data may be transferred to public administration bodies.
8 The provision of personal data is voluntary, but necessary for the making, handling and settlement of the booking.