Regulations

WOO THAI RESTAURANT TERMS AND CONDITIONS OF RESERVATION AND CUSTOMER SERVICE

§1

The following terms, capitalized, are given the following meanings:
1. Terms and Conditions - this document, which sets out the rules for making and handling reservations in the Restaurant
and customer service;
2. restaurant - "WOO THAI" restaurant located at ul. Grunwaldzka 67 in Wrocław, operated by
by Bartosz Jędrasiak conducting business activity under the name "WOO TO GO Jędrasiak Bartosz" with
based in Wrocław (50-357) at ul. Grunwaldzka 67;
3 Booking Party - a natural person, a legal person or an unincorporated entity to whom
the law grants legal capacity, making a reservation request at the Restaurant.

BOOKING OF PLACES

§2

1 As part of the Restaurant's operations, reservations can be made.
(2) Reservation of seats in the Restaurant takes place according to the rules set out in the Rules of Procedure, which state
the exclusive set of general terms and conditions on the basis of which the reservation of places and service are performed
booking made.

§3

1. a reservation shall be deemed to be a request by the person making the reservation to use the services on a specific date.
The restaurant for the specified number of persons. Determining the date of booking involves agreeing on a specific date
and the time from which the use of the Restaurant's services for the designated number of persons will be provided.
Only a person of full legal age with full legal capacity may make a booking, and
for Reservers who are not natural persons, the requirement to be of full age and to have a full
legal capacity applies to the person making the actual booking.
2 Reservations can be individual, group or for a banquet hall. For Reservation
An individual booking is considered to be a booking not exceeding 9 (nine) persons. A group booking is considered to be
bookings of 10 (ten) persons or more, but not exceeding 20 (twenty) persons, from Friday to
Sunday Group bookings must not exceed 12 (twelve) persons. For banquet hall reservations
is considered to be a booking of 21 (twenty-one) persons or more, but not exceeding 70 (seventy) persons at the
a specially designated room in the banquet hall.
3. Individual bookings can only be made by telephone application, which must be
submit it by calling 71 321 07 01. Confirmation of the telephone reservation will take place during the conversation with the
The booking agent will be notified of the booking.
4. Group bookings and banquet hall bookings can only be made by way of
applications via email to: rezerwacje@woothai.pl
The indicated e-mail address is supported from Monday to Friday (excluding days
public holidays) from 10.00 a.m. to 5.00 p.m. and replies will also be given at that time.
on requests for reservations and changes to reservations. The restaurant shall respond to requests
without delay, no later than the next working day falling within the period specified in the sentence
previous. In order to make an effective booking via the indicated e-mail address, it is required to
confirmation of the reservation by the restaurant.
5. reservations are not made for the current day, which means that it is not possible to make a
booking for the same day as the booking request, regardless of the type of booking.
6. Confirmation of group and banquet hall bookings shall be made in the form of feedback
an e-mail message sent by the Restaurant to the Reservationist's e-mail address from which the
notification of a Group Booking or a Banquet Hall Booking has taken place. In the event that, in accordance with
The provisions of the Rules of Procedure Group booking or Banquet hall booking requires the payment of the
deposit, the Group Booking or Banquet Hall Booking is only deemed to be effective upon
payment of a deposit by the Booking Party.
7. at the time of reservation, the reservationist is obliged to provide his/her name, surname, telephone number
contact details, the number of persons for whom the booking is made, the date and time the booking starts, and in
in the case of Banquet Hall Reservations, also indicate clearly that his/her wish is to reserve the hall
banqueting.
8 In order to be able to use the reservation, you must be present in the Restaurant no later than 15 minutes after the arrival of the
the agreed booking time. In the event of anticipated lateness, the Booking Party may notify the
Restaurant by telephone of such lateness, which will result in an extension of the time until the start of the

reservation by 30 minutes in relation to the originally agreed booking time. In the event of
failure to appear for a reservation on the aforementioned dates, the reservation shall be subject to
automatically cancelled and the Restaurant has the right to refuse service under such reservation.
(9) In the cases of automatic cancellation referred to in paragraph 8, if a booking is made for a
deposit has been paid, it is subject to retention by the Restaurant.

§4

1. the making of a Group Booking or a Banquet Hall Booking is subject to the making of a payment
deposit.
2. the deposit referred to in paragraph 1 shall be collected in the amount of 20 (twenty) zlotys per person from
of the declared number of persons in the framework of a Group Reservation, and in the framework of a Banquet Hall Reservation, the deposit
is determined on an individual basis, taking into account the number of registered persons for that booking.
The deposit paid is retained by the restaurant (forfeited) in the event of a no-show at the
agreed group booking date more than 10% (ten per cent) of the number of persons included in the
Group Booking or Banquet Hall Booking. In the event that the number of persons, from non-appearance
to which the forfeiture of the deposit is subject, calculated in accordance with the provision of the preceding sentence,
would not be a whole number (i.e. would be the result after the decimal point), such a result shall be rounded down.
4. in the event of the number of persons covered by the Group Booking or the Banquet Hall Booking arriving or
failure of some persons to appear within the limit referred to in paragraph 3, the deposit shall be subject to
to be credited against the payment of the use of the benefits (submitted at the time of booking
orders) in the Restaurant.
5. the deposit shall be paid within 3 days of making a group or room reservation
banquet, but no later than the day before the date of the Group or Room Booking
banquet room. The deposit is payable by bank transfer to the Restaurant's bank account held at
number: 62 1600 1462 1880 2196 1000 0001. The day of payment of the deposit shall be deemed to be the day of posting of the
funds in the Restaurant's bank account.

§5

(1) Any reservation made may be cancelled no later than the day before the reservation date and in
where the cancellation has to take place, in accordance with the Rules, by e-mail, the message
Such an appeal must additionally be sent within the deadlines set out in §3.4. Appeal
The booking, on pain of invalidity of the booking party's declaration, shall be made in the form in which
reservation notification was made.
(2) The person making the reservation, if he/she wishes to change the number of persons included in the reservation, is obliged to
notify the Restaurant of such a change no later than the day before the reservation date, and the notification shall
Such a declaration shall, on pain of invalidity, be made in the form in which the reservation was notified. W
where, in accordance with the Terms and Conditions, a change of booking must be made by e-mail,
Such a message must additionally be sent within the deadlines specified in §3 section 4.
The restaurant has the right to refuse to increase the number of persons included in the reservation in case of unavailability of
seats in the Restaurant. It is not permissible to change a reservation by reducing the number of persons below
lower limits for Group Bookings and Banquet Hall Bookings and, in such a case, the following shall apply
the provisions of paragraph 3 below as appropriate.
(3) In the event of failure to notify the Restaurant in accordance with paragraph 2 of a change in the number of persons covered by the
reservation, the Restaurant has the right to refuse to serve additional persons whose number exceeds
The number of persons who arrived in accordance with the original booking must be
originally declared in the reservation, the Restaurant remains entitled to retain the deposit in accordance with the
the provisions of §4.3.
4. in the event of an effective notification of a reduction in the number of persons for whom a Reservation has been made
group or banquet hall reservations, the deposit paid is non-refundable to the extent of the difference
between the number of persons included in the original and amended reservation, and this deposit is settled
in accordance with the principles set out in §4.4.
5. in the event of an increase in the number of persons included in a group booking, if, for the purpose of making that booking
payment of the deposit was required, the Booking Party is obliged to supplement the deposit by the corresponding difference,
in accordance with the provisions of the Rules and Regulations governing the payment of the deposit. Failure to pay the amount
The deposit shall render void any increase in the number of persons included in the Group or Room Booking.
banqueting.
6. if the number of persons included in an Individual Booking increases beyond 9 (nine) persons,
the provisions of the Rules and Regulations for Group Booking or Banquet Hall Booking shall apply,
and such change is notified by the Booking Party in the form as for a Group or Room Booking

banquet and shall pay a deposit calculated on the total number of persons specified in the amendment.
reservations. The deposit is payable in accordance with the Group Booking or Banquet Hall Booking rules.
Failure to comply with the requirements set out in the preceding sentences shall render the increase invalid
of persons covered by the reservation.
7 In order for the notification of a change in the number of guests within a reservation to be effective, confirmation of such
changes by the Restaurant. Confirmation of a change in the number of persons included in the reservation shall be made by the
Restaurant in accordance with the principles set out in §3.3 and §3.6.
8 In the event of cancellation of a Group Booking or Banquet Hall Booking made in accordance with paragraph 1,
the deposit paid is refundable to the Booking Party by means of a returnable bank transfer to
the account from which it was paid.

CUSTOMER SERVICE PRINCIPLES

§6

(1) When groups of at least 6 (six) persons use the Restaurant's services,
regardless of whether such a group uses the Restaurant's services on the basis of a group reservation or without
making the reservation, up to the total amount payable by persons in that group from
due to the services ordered (orders placed) in the Restaurant, an additional fee is charged for
service in the amount of 10% (ten per cent) of the gross value of the dues of orders placed by members of the
of this group.
(2) In the case of the use of the Restaurant's services by the groups referred to in paragraph 1 above, if they use the
They can use the services of the Restaurant without prior reservation (group of at least 6 people),
Billing for the use of the Restaurant's services is based on a single bill.
3. where members of a group settle individually (i.e. in situations other than those described in the
paragraph 2 above), the surcharge shall be calculated on the value of the charges for services which are subject to
payment by each member of the group, who is billed individually.

§7

(1) In the event of misbehaviour by a group or individual using the Restaurant's services,
Restaurant staff will issue a single warning, and if this proves unsuccessful, the staff will
The restaurant shall be entitled to refuse further service to the group or individuals and
demand that such group or persons leave the Restaurant immediately. In the event that it is determined
specific person(s) behaving inappropriately, Restaurant staff may limit the request to
leave the Restaurant to that person or persons instead of the entire group. Inappropriate behaviour is considered
will be, in particular, loud, aggressive, vulgar or otherwise obstructive behaviour
or preventing other customers of the Restaurant from enjoying its services peacefully.
(2) No personal food, drink or alcohol may be brought into or consumed in the Restaurant, with
Subject to paragraphs 3 and 4. In addition, there shall be no smoking in the Restaurant, no used cigarettes
electronic (so-called "e-cigarettes"), nor may any intoxicants be consumed. In the case of
violations of the above prohibitions, the staff shall warn the offending person or persons once
the aforementioned prohibitions and, if the reminder is ineffective, shall be entitled to demand immediate
to leave the Restaurant by persons violating the above prohibitions. In the event of a breach of the above
prohibitions by members of the group, the staff has the right to require the entire group to leave the Restaurant.
3. in the case of an Individual Booking, Group Booking or Banquet Hall Booking, it is possible to
delivery to the Restaurant and consumption at the time of the use of the respective reservation of the celebration cake.
However, this requires advance notice to the Restaurant when making the booking. The restaurant has a cold room, in
which it is possible to store the cake, and if the Booking Party wishes to make use of this possibility, it should
deliver it to the Restaurant on the day before the booking. The delivery of the cake and the possibility of its
consumption in the Restaurant is subject to the submission - at the latest upon delivery of the cake to the Restaurant - of a
a document showing that the cake was made by a person with the appropriate
authorised and meeting the sanitary requirements associated with the production of this type of food.
4 In the case of an Individual Booking, Group Booking or Banquet Hall Booking, it is possible to
delivery to the Restaurant and consumption of your own alcohol during the use of the booking in question,
exclusive, however, in the form of wine, sparkling wine or champagne - in unopened bottles,
bearing intact excise marks. This requires, however, that the Restaurant be informed in advance when the application is made.
reservations. The possibility of supplying and consuming the alcohol referred to in the first sentence shall be subject to
from paying an additional charge ("cork") of PLN 80 per bottle, which is subject to
will be opened. Delivered alcohol will be stored in a part of the Restaurant to which access is available
staff only, and such alcohol will be served on a regular basis as requested by the persons using the
the booking in question. Unused bottles of alcohol, whether unopened or not fully consumed, are subject to
be refunded to the Booking Party immediately upon completion of the booking.

5. Restaurant staff may refuse to admit or serve persons under the influence of alcohol
or intoxicants, and may require such persons to leave the Restaurant.
The provisions of paragraph 1 shall apply mutatis mutandis to minors, in particular to children in
in the Restaurant under the care of their legal guardians or other persons. For children staying in the Restaurant
their legal guardians or other persons in whose care the children are placed shall be responsible, which shall
concerns both the duty of reasonable care of the child and the responsibility for the
damage caused or suffered by a child as a result of his or her misbehaviour or being a
the result of improper child custody.
7 Persons using the Restaurant's services are liable for damage caused by their actions.

ADMINISTRATION OF PERSONAL DATA FOR BOOKING PURPOSES

§8

1. The administrator of the personal data provided for the purposes of making, handling and settling a booking in the
The restaurant is run by Bartosz Jędrasiak who runs the business under the name "WOO TO GO Jędrasiak
Bartosz" with its registered office in Wrocław (50-357) at ul. Grunwaldzka 67.
2 The following personal data of the Booking Party shall be processed for the purpose of making a booking:
1. name,
2. telephone number,
3. e-mail,
4. the bank account number in the event of payment of a deposit.
For all matters relating to the processing of the Booking Party's personal data, the Booking Party may contact
contact the Administrator at the e-mail address: rezerwacje@woothai.pl
4 The processing of the Booking Party's personal data shall be carried out in accordance with the Regulation of the Parliament
European Parliament and Council (EU) 2016/679 on the protection of individuals with regard to the processing of data
and on the free movement of such data and repealing Directive 95/46/EC (general
Data Protection Regulation) of 27.04.2016. (hereinafter referred to as "RODO"). Data processing
The reserving party shall make and handle the reservation, and if the reservation is
conditional on the payment of a deposit, including for the purposes of making related settlements.
The basis for the processing of personal data for the purpose of making and handling a booking is Article 6.
paragraph 1(b) and (f) of the RODO. To the extent that the processing of the data results from mandatory
legislation (e.g. accounting and tax legislation) the basis of the
processing is Article 6(1)(c) of the RODO.
(5) The booker shall have the right to access, rectify and request the deletion of his/her data,
to restrict their processing, to object to their processing. The booking holder shall have the right
lodge a complaint to the supervisory authority - the President of the Office for Personal Data Protection as regards the protection of
personal data if it is considered that the processing of the Booking Party's personal data violates the provisions of the
RODO.
6 Personal data concerning name, surname, contact number and e-mail will be processed by the
Administrator for the period of time necessary for the execution of the reservation and, if cancelled, until the time of its
cancellation, but for no longer than 14 days from the occurrence of these events. In addition, the name and
details of the Reservationist's bank account number, if an advance payment is made, processed
will be kept for the time necessary for accounting and possible tax settlements,
but for a period of no more than five years from the end of the calendar year in which it occurred
settlement of the deposit paid. In the event of damage to property or the person or the occurrence of
a dispute as to the non-performance or improper performance of the reservation, the Booking Party's data shall be processed
shall continue to exist until the statute of limitations has run, but not beyond six years from the end of the year in which
event justifying this basis for processing personal data. After this time, all data
The Booking Party's personal details will be deleted.
7. personal data may be made available to other entities with whom the Administrator has concluded a contract
entrust or subcontract the processing of personal data, in particular to companies providing
services related to accounting, legal or ICT services (data exchange for
via email in connection with the booking). On the basis of generally applicable regulations
applicable law, the Booking Party's personal data may be forwarded to administrative authorities
Public.
8 The provision of personal data is voluntary, but necessary for the making, handling and settlement of the booking.